Privacy Policy

When you contact us or submit an inquiry, we may collect information such as:

• Full name
• Phone number
• Email address
• WhatsApp contact details
• Installation area or address
• Product or package of interest
• Preferred subscription or purchase option
• Inquiry details, messages or customer requests
• Information reasonably required for registration or application assistance

We may also collect limited website usage information, including pages visited, inquiry source, device or browser information and general interaction data, where such information is made available through website analytics or communication tools.

Customers should avoid submitting unnecessary sensitive information unless it is specifically required for the application process.

We may use your information for the following purposes:

• To respond to product inquiries
• To explain LG Subscribe products, packages and application procedures
• To contact you through WhatsApp, phone, SMS or email
• To assist with registration and application submission
• To compare subscription periods, monthly fees and service packages
• To follow up on application or order status
• To provide delivery and installation follow-up guidance
• To provide basic after-sales support guidance
• To improve website content, inquiry handling and customer communication
• To comply with applicable legal and regulatory requirements

We only collect and use information that is reasonably necessary for inquiry handling, application assistance, customer communication and related record-keeping purposes.

Your information may be shared only where reasonably necessary for the purposes described in this Privacy Policy, including with:

• LG Electronics (M) Sdn Bhd
• LG-authorised personnel, appointed representatives, service teams or delivery personnel
• Technology, hosting, website, analytics or communication service providers
• WhatsApp or other third-party communication platforms
• Authorities or regulators where disclosure is required by law

Information submitted for an LG Subscribe application may be forwarded to LG Electronics (M) Sdn Bhd or its authorised representatives for application review, verification, approval, delivery, installation, service or warranty-related purposes.

We do not sell customer personal information to third parties.

Where personal information is submitted for a formal LG Subscribe application, LG Electronics (M) Sdn Bhd may separately collect and process that information according to its own privacy notice and applicable procedures.

Customers should refer to the official LG Electronics (M) Sdn Bhd privacy notice for information concerning the collection, use, retention, sharing and protection of personal data handled directly by LG Electronics (M) Sdn Bhd.

When you contact us through WhatsApp, email, website forms or other third-party tools, your information may also be processed according to the privacy policies and terms of those platforms. These tools may be used to respond to inquiries, provide product information, assist with applications, follow up on orders and provide customer support.

This website may use cookies, pixels, tags and similar technologies to support website functionality, understand visitor behaviour, measure advertising performance and improve customer experience. These technologies may include Google Analytics, Google Ads conversion tracking, Meta Pixel and other analytics, advertising or website measurement tools that may be introduced from time to time.

Depending on the technologies used, information such as device type, browser information, pages visited, referral source, approximate location, website interactions and conversion activity may be collected. Some cookies may be necessary for the website to function, while others may be used for analytics, advertising measurement, conversion tracking or remarketing purposes.

Where required by applicable law or platform policy, visitors may be provided with options to accept, reject or manage non-essential cookies. Visitors may also manage cookies through their browser settings. Disabling certain cookies may affect website functionality, analytics or advertising measurement. Third-party service providers may process information according to their own privacy policies and terms.

Where permitted by law, we may send product information, promotion updates or follow-up messages relating to your inquiry. You may request to stop receiving promotional communications at any time by contacting us through the available contact channels or replying to the relevant message.

Requests to stop marketing communications will not affect communications that are reasonably required for an active inquiry, application or order.

Reasonable administrative and technical measures are taken to protect personal information against unauthorised access, misuse, loss, disclosure or alteration. Access to personal information is limited to the website owner and relevant authorised parties who require the information for inquiry handling, application assistance, customer communication or related operational purposes.

However, no website, online platform or communication channel can guarantee complete security.

Personal information will be retained only for as long as reasonably necessary for inquiry handling, application assistance, customer support, record-keeping and applicable legal or regulatory purposes. When information is no longer reasonably required, appropriate steps will be taken to delete, remove, anonymise or securely manage it, where applicable.

Customers are responsible for ensuring that the information they provide is accurate, complete and up to date. Customers may contact us to request corrections or updates to their personal information.

Subject to applicable laws and verification of identity, you may request to:

• Access personal information held about you
• Correct or update inaccurate information
• Withdraw consent where applicable
• Request that marketing communications stop
• Ask questions about how your information is handled

Some requests may be subject to legal, contractual, application-related or record-keeping requirements.

This website may contain links to third-party websites, including the official LG Malaysia website. We are not responsible for the content, privacy practices or security of third-party websites. Customers should review the privacy policies of external websites before submitting personal information.

This Privacy Policy may be updated from time to time to reflect changes in the website, inquiry process, business operations, communication tools or applicable legal requirements. The latest version will be published on this page.

For questions, access or correction requests, withdrawal of consent, marketing opt-out requests or concerns relating to this Privacy Policy, please contact: